Privacy Policy

1. Who We Are

Qualgistics is a freight brokerage operating under the trade name of 1001382878 Ontario Inc., providing freight brokerage and logistics services across Canada and the United States. We are headquartered in Ontario, Canada.

Contact: info@qualgisticsfreight.com | (289) 295-3143

2. Information We Collect

We may collect the following types of personal information:

• Contact information: Name, business name, email address, phone number
• Shipment information: Origin, destination, cargo type, weight, and delivery details
• Communication records: Emails, phone calls, and text messages exchanged with our team
• Business information: Company name, address, and billing details

We collect this information when you contact us by phone, email, or any other means to request a quote or use our services.

3. How We Use Your Information

We use your personal information to:

• Provide freight brokerage and logistics services
• Prepare and deliver quotes for freight shipments
• Coordinate carrier arrangements and manage shipments on your behalf
• Send updates about your shipment status
• Communicate with you via phone, email, or SMS text message
• Maintain records of our business relationship
• Comply with legal and regulatory obligations

4. SMS / Text Messaging

5. Sharing Your Information

We do not sell your personal information. SMS consent is not shared with third parties or affiliates. We may share your information only in the following circumstances:

• Carriers and service providers: We share shipment details with freight carriers to fulfill your logistics needs
• Business partners: Only as necessary to complete your shipment
• Legal requirements: If required by law, court order, or regulatory authority
• Business transfers: In the event of a merger, acquisition, or sale of business assets

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. Business records are typically retained for a minimum of seven (7) years in accordance with Canadian tax and business regulations.

7. Your Rights (PIPEDA)

As a Canadian business, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate information
• Withdraw consent for certain uses of your information
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact us at info@qualgisticsfreight.com.

8. Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

9. Third-Party Services

We use RingCentral to facilitate business phone and SMS communications. RingCentral's use of data is governed by their own privacy policy, available at ringcentral.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website. Continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: